Shipping policy

 

Orders will be shipped directly from Japan. We usually handle within 1-3 business days of receiving cleared payment, but please note that it could take longer depending on the product (pre-order or not, rare, etc.) and some special circumstances such as National holidays, Sale seasons, etc.

Shipping methods:

We offer various shipping methods, including standard and express options. The estimated delivery time for each method will be displayed at checkout. The international carriers that BT Collectibles trusts and delivers their goods to include Japan Post (EMS, Epacket), DHL, UPS, and FedEx.

International Shipping:

We ship worldwide, but there are some cases where we are forced to cancel or cannot ship your order due to force majeure circumstances. For example, some countries have strict policies when it comes to importing certain Japanese products such as Mexico, Brazil, Croatia, and others. Additionally, some countries charge high import taxes, like Spain and Turkey which can be over five times the order value or Ukraine due to war. Let's reach out to us at “sales@btcollectiblesnz.com” for the most accurate and reliable information about shipping to your country or update the latest customs regulations in your country. Read more about VAT and Customs Duty in your country in this article.

Tracking:

As soon as your order is on it's way to you, you'll receive tracking information via the details you provided at checkout.